Refund Policy

  1. 50% advance is required for bookings made more than 30 days in advance. The property will be held for 72 hours for the client to make the advance payment. If no payment is received, GFHOLIDAYS has the right to automatically cancel and release the property back in the calendar.
    Remaining balance is due at the time of check-in. If the customer wishes to cancel their reservation before 30 days of their arrival. They will receive their 50% deposit less an administration fee of AED 300.
  2. If booking is made within 30 days of check-in, full 100% payment will be required. GFHOLIDAYS will hold the booking for 72 hours for the customer to make the payment. If no payment is received, the property will be released back in the calendar and the booking will be cancelled. For cancellation less than 30 days of arrival there will be NO REFUNDS.
  3. Customer can choose any ot the following payment methods; Bank Transfer, Visa/Mastercard or Debit Card, Paypal (subject to additional admin charge 2.5%) where applicable), Cash or Cheque.
  4. For refunds, the payments will be made to the client via original mode of payment and will be refunded within 14 to 30 working days after cancellations.
  5. GFHOLIDAYS will pre authorize a refundable security deposit on your credit card or in any form of currency on the day of your arrival of AED 2,000 if your booking is up to 10 days. If your stay is more than 10 days a security deposit of AED 3,000 will be pre authorized. The Operator reserves the right to deduct any damages or losses from the security deposit on departure.
  6. In case of no show, after 48 hours of estimated arrival there will be NO refunds.
  7. A booking confirmation will be sent to you after the full payment is received. Kindly print a copy of this booking and it must be presented to the GFHOLIDAYS representative at the time of Check-in.
  8. If due to any unforeseen circumstances you need to change your booking, please inform GFHOLIDAYS at the earliest. We will try to accommodate you to our best efforts. If the same property can not cater to the change GFHOLIDAYS will offer a suitable alternative. Kindly note that any amendment to the original booking may incur an administration fee.
  9. All prices are exclusive of VAT (Value Added Tax 5%) and Dubai Tourism Tax (DTCM). The Tourism Dirham is charged per night and is calculated on the basis of unit size/classification set by the government authority.